Over 75% of consumers follow brands on social media for customer support | DMX Marketing Experts

Over 75% of consumers follow brands on social media for customer support

As social media becomes an increasing space for brands to connect with customers, research from the Sprout Social Index shows that 76% of consumers follow brands on social media so that they can access customer support. Often dubbed ‘conversational commerce’, the statistics show that more and more consumers are looking to social media to engage…

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To meet your ideal audience with short-form videos, focus on niche content | DMX Marketing Experts

To meet your ideal audience with short-form videos, focus on niche content

Tik Tok, Instagram Reels and YouTube Shorts have become associated with viral trends, such as challenges and popular dances. However, while certain content trends are fairly universal and can rack up views, they don’t always equal high engagement. Having a targeted audience helps generate engagement and sales, and this often comes from niche content. It…

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